NON-Shipping
Countries
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Brazilian post office efficiency, loss rate,
delay sending and not reply to queries parcel requirements (
usually need to wait for 30~45 days or been ignore. )
due to encounter many trade disputes and complaints from
Brazil buyer,We no
longer send goods to Brazil from
now on. Because
we paid shipping charge already + loss items (buyer refund)
= Negative.
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由於郵政限制,以及寄往中國的包裹經常遺失與無法查詢,為避免糾紛,本賣場上所有商品一律不寄送中國,請於下標前理解。
Due to postal restrictions and parcels sent to China are
often lost and
can not query with China post office, In order to avoid
disputes,
We DO NOT ship the items to China , please forgive &
understanding. Thank you.
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Before Order
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It is difficult to do an
inventory due to a great variety of products. If one of the
ordered products is out of stock during the packing, we will
handle this type of problem consistently by send you the
refund.
Please forgive us for unable to inform you in advance, and
thank you for the consideration.
All package will
be labeled as gift. If the package is delayed or with duty
charged by customs inspection, please understand that this
situation is due to customs regulation of the buyer’s
country, and it is not an error caused by the sender. Please
do not purchase products from us if this condition is
unacceptable.
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Shipping Costs
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W e
combine orders for cheaper shipping costs
※ Air Mail Registered - Oversea
+ USD4.0 Over
3 pcs+ USD1.0
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Shipping cost is
not included in the price of the product. When making
payment at eBay, please make sure that the system has
included the shipping cost in the bill. If not, please not
to make payment. We will inform you about the correct amount
of payment. If there is combined shipment but with incorrect amount
which has been paid,
we will refund the overpayment of the shipping cost before
the goods been delivered.
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International shipping cost sometimes been calculated based
on volume of cube feet not actual weight. For example, if
the actual weight of an item is 1 kg, the volume weight
after conversion will be 3 kg. To save shipping cost, you
shall consider to purchase other items as long as the total
actual weight is less than 3 kg & it won’t increase volume
weight.
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Delivery Time
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Difference Country For Difference Delivery Days
◢ USA:Within 14~21 days
◢ Europe:Within 14~31 days
◢ Asia:Within 7~14 days
W e
are in Taiwan / ASIA ,
all of oversea arrived time will be long or mail office &
customs delays.
Usually need to wait within 7~31 days, Europe
countries will over 31~45 days (difference
countries difference delivery time)
If can not wait or understanding , please do not bid. Also,
if Urgent need or worries missing , please consider to using
EMS express ( shipping cost will be change) , thank you.
For
those customers who purchased our merchandise from Europe
and South America, the transportation will take about 30 to
45 days because the ordered merchandise is shipped from Asia
(Taiwan). A frequently happened situation is that although
the ordered merchandise has arrived the country of the
buyer, the shipping is nevertheless delayed by the local
customs or post office. In this case, we are not responsible
for inquiring about the delivery time to customers as we
can’t inquiry other country’s customs or post office.
Customers have to contact the local post office for the
delivery time by themself. Please consider the above
condition if long international shipping time is not
preferred.
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Payment
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Paypal Only Within 3~5 days, thank you.
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Shipping
Time
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We usually will ship your order within 5-7
days (not incl. weekend, holiday) then
got payment, please forgive & understanding .
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Tracking &
Return
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All packages will be delivered by the post service who
picked up merchandises from our warehouse and will provide
tracking number to us 3 days later.
In this case, if buyer want to know the tracking number,
please send us e-mail three days after the notification been
received at buyer’s side. Buyer can contact Chunghwa Post
Co., Ltd. (Taiwan) for questions concerning whether and when
the package has been shipped out from Taiwan. Buyer shall
contact the recipient’s local post office for questions
concerning whether the package has arrived.
If the shipped
goods is returned by the buyer’s country’s post office for
unknown reason, we will inform the buyer at the first step.
If necessary, we will take photos of the returned goods with
post office’s stamp for buyer’s reference. If buyer ask to
send the goods again, the buyer is responsible for paying
half of the shipping cost (we will absorb the other half
cost). If the buyer asks for refund, we will deduct the
sipping cost and refund the balance to the buyer. Please
make sure you understand and agree this point before you
make any purchasing. Thank you for your understanding.
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Re-marks
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Coolcat shop
is dedicated in designing, developing and selling doll’s
peripheral products only. We don’t sell dolls. Please do not
use this reason to ask for refund or to give unreasonable
rating. Please read the product description in detail to
avoid causing inconvenience to the seller as well as the
buyer. Thank you.
It
is difficult to do an inventory due to a great variety of
products. If one of the ordered products is out of stock
during the packing, we will handle this type of problem
consistently by send you the refund. Please forgive us for
unable to inform you in advance, and thank you for the
consideration.
The color of picture would be incompletely similar with the
real commodity due to the light of photography scene,
equipment and the hypothesis of computer. We'll try to
remain the original color of the commodity as possible as we
can. **
The color of pictures will be look slightly different from
real commodity. ** Please
understand this condition before order.
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