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- FAQ
- Payments
- Shipping
- Returns
- Gurantee
1.Q: Is this item lead and nickel free?
A: All of our items are lead free, nickel SAFE. Please feel confident to buy our
items, we have been selling items on eBay for about 8 years.
2.Q: Can I order 1 or 2pcs? For example, one item is sold 10pcs on listing;I
just want 1 or 2pcs.
A: We're sorry that we cannot sell to you in this case, for all our items were packed
well in bags; if we sell this way, it will cause our colleagues much inconvenience.
We would be highly appreciate that you can buy quantity as our listing shown.
PayPal is our preferred method of
payment.
Q: I am still shopping,
can i wait to pay when all are finished?
A: It is OK, just feel free to bid
the items you want first, and then pay all of them within 14 days SINCE WON.
Your order will be shipped out within
1-2 business day after you make your payment.
1. Q: Which shipping method
you offer? How long it will take?
A: The default shipping method to
United States is E-Packet which take about 10-15 business days in transit; To other
countries, it is airmail which will take about 15-30 business days.
2. Q: Can I choose Express
Shipping service? What is the charge?
A: Yes, you can. Please kindly contact
us for Express Delivery (such as DHL/ EMS/ Fedex), which will take about 5-7 business
days. Just feel free to Email us for the additional cost.
Please return the item within 14
days after receiving it, returns will be in buyer's cost.
1. Q: I ordered this item
by mistake; it can't fit my bracelets, could I send back for exchange?
A: it is OK, but you need to pay
return postage, please contact us first for solution, I will do my best to solve
it for you.
2: Q: If I don't like this
item and want to return, what should I do?
A: Please contact us first to resolve
it. All returns are expected to be in original conditions and within 14 days after
receiving, please email us for return address and instructions.
We guarantee the quality and craftsmanship of all our items with a 60 day warranty
against tarnish and breakage.
1. Q: If some items I received are not in good quality, what should I do?
A: Normally the items you received will be in good condition, as we have a QC team
to control. If you aren't satisfied with the quality, please send pictures to us.Compensation
will be done to you.
2. Q:I only received partial of my orders which paid together, please correct
it soon?
A: Normally they will be sent out in one parcel, we suggest you double checking
the parcel. If still not find it, please EMAIL us, we will check and solve the problem
for you soon.
3. Q: If the item i received wasn't what i ordered,what should i do?
A:Usually it won't happen since my colleague will check them exactly before shipping
,you can tell us the Part NO.(like B12345)marked on the parcel you received ,we
will sort it out.
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