Shipping Policy:
FREE to US (including Alaska, Hawaii and Puerto Rico)
Shipping to Canada, Australia, France, Netherlands, Germany, Japan, South Korea, Malaysia, Singapore, Taiwan is Available with charges.
If you are interested but not in above countries, please contact us for shipping fee before buying.
Please kindly pay attention:
We don't offer free shipping to some subsidiary islands of United Kingdom, France, Spain or United States, such as Virgin island UK, Guernsey UK, Jersey UK, Virgin island USA and Guam USA etc.
Confirmed address before sending
-We ONLY send the product to paypal confirmed address if buyer paid by paypal.Kindly confirm your address before we send it out if you paid by other payment methods.
Once we send out:
-You could NOT reroute
-You could NOT hold for pick up
-You could NOT correct the address
-The courier company will return the package to us after tried to deliver the product to buyer two times. If buyers request us to resend the parcel, buyer should be responsible for all the return and resend postage.Above is the policy of Courier Company, hope we could get your understanding and attention.
Terms of acceptance
- We are NOT responsible for ANY import tax, customs fee, custom handling fee or customs delay . If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above reason.
- We reserve the right to cancel the auction at any time for any reason.
- We will ship the products within 1 business day after clearance of payment.
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Return Policy
Unconditional Return within 60 Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 60 Days.
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
Attention:
IN ALL CIRCUMSTANCE:
1. Customer is responsible for the return shipping fee ; we will pay for sending the item back to customer if item is faulty.
2. We suggest that Buyer asks professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
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